TASER Troubleshooting

Below are links to TASER’s Troubleshooting Guide for Law Enforcement and Consumer TASER products. The Troubleshooting Guide helps you identify the correct malfunction of the product for the returns process and also serves as a resource for preventative maintenance and troubleshooting of product(s).

Law Enforcement Products

If you are experiencing difficulty with a TASER International law enforcement product, choose the button below:

Consumer Products

If you are experiencing difficulty with a TASER International consumer product, choose the button below:

Announcements Regarding Your Warranty

Policy on Replaced Equipment

When a product or part is exchanged, the replaced item becomes TASER International’s property. Any equipment or device not under investigation will be destroyed per TASER policy unless a special request is made in advance.