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TASER Files Suit Against VieVu in Arizona and California

Trust is not something that goes to the lowest bidder. It has to be earned, and once earned it has to be maintained through a constant and ongoing commitment to honest and forthright dealings. Over the course of more than 20 years, TASER has worked relentlessly to earn the trust of police agencies around the globe by always prioritizing the needs of our customers. Why? Because we know that when we put technology into the hands of law enforcement, lives are at stake.

The same is true for community policing. Earned trust is its cornerstone. In the case of body-worn cameras or digital evidence management systems, the consequences of a solution not working as advertised can be dire. A single frame can alter the course of someone’s life. It can mean the difference between guilt or innocence. Forensic experts routinely conduct frame-by-frame video analysis of critical moments in incident reconstruction. Was his finger on the trigger? Did he step forward before the shot was fired? Every frame counts.

It is because of our commitment to law enforcement that we have filed two lawsuits against a competitor in Arizona and California for fraudulent misrepresentation and concealment of material facts regarding a defect in its video solution resulting in indiscriminate dropped frames. As stated in the Arizona Complaint:

“These claims are asserted against VIEVU, LLC (“VIEVU”), a subsidiary of the Safariland Group, in connection with its deceptive advertising and fraudulent concealment of a critical defect in its LE4 body-worn cameras marketed to law enforcement agencies nationwide, including the Phoenix Police Department and other Arizona consumers. VIEVU’s LE4 camera randomly drops a minimum of 5.4 video frames per minute, falsifying its advertised '30 frames per second' speed. More importantly, this frame-drop defect significantly undermines the fundamental purpose of police body cams: to capture, preserve, and guarantee the integrity and admissibility of digital evidence in court proceedings against criminal suspects and officers alike. Every frame counts. And because the LE4 captures forensic video and then indiscriminately loses part of it, the evidence is compromised and subject to legitimate reliability challenges. TASER therefore brings this suit on behalf of itself and the citizens of Arizona to enjoin VIEVU’s continued misrepresentations and force disclosure of the LE4 frame-drop defect.”

Whatever the legal reality, no police department’s business or trust belongs to a particular vendor. Rather, it has to be earned continually. Every day, trust should be reaffirmed by a vendor’s ability to provide the products and services that were promised during procurement. This is the commitment we make at TASER: to offer up technologies that don’t fail, for men and women who can’t afford to fail—because to do any less would be a breach of trust.

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