We're Here to Help
TASER and Axon products and services are backed by a range of support options, from live-chatting with a customer service team member to reading an article written by a fellow user. We're ready to help you locate the information you need to make the most effective use of our products. The options below will take you to the TASER Community, our support portal.
Your Advocate in the Field
We’ve designed our devices to chronicle detailed logs regarding events and automatically release information directly to users. But we don’t stop there. If a critical event transpires while using one of our devices, TASER International will be your partner and advocate, providing assistance in its investigation. We stand behind our products, and we’ll stand behind you. Days, months, and even years after your purchase.
Should your agency experience a critical event of a TASER CEW deployment involving an injury/controversial use or an arrest related death, please use the Critical Event Assistance for investigative checklists and support. Should your agency require an investigation analysis of TASER or Axon devices used in use of force situations in law enforcement please use Request Investigation. An investigation will include a detailed technical expert analysis submitted in a formal report and will include any data and/or videos related to the incident.
Simple Single-Unit Camera
Axon Body is no longer being sold. TASER will continue to provide technical support, training and RMAs for the remainder of the product's warranty period and useful life. Our latest model Axon Body 2 is available for new purchases.
v61.15.07.31 (1.12.6-A59T) | Released 17/Aug/2015
Do not unzip the file. EVIDENCE Sync will automatically load the firmware from the .zip file.