We're Here to Help

TASER and Axon products and services are backed by a range of support options, from live-chatting with a customer service team member to reading an article written by a fellow user. We're ready to help you locate the information you need to make the most effective use of our products. The options below will take you to the TASER Community, our support portal.

Your Advocate in the Field

We’ve designed our devices to chronicle detailed logs regarding events and automatically release information directly to users. But we don’t stop there. If a critical event transpires while using one of our devices, TASER International will be your partner and advocate, providing assistance in its investigation. We stand behind our products, and we’ll stand behind you. Days, months, and even years after your purchase.

Should your agency experience a critical event of a TASER CEW deployment involving an injury/controversial use or an arrest related death, please use the Critical Event Assistance for investigative checklists and support. Should your agency require an investigation analysis of TASER or Axon devices used in use of force situations in law enforcement please use Request Investigation. An investigation will include a detailed technical expert analysis submitted in a formal report and will include any data and/or videos related to the incident.

Request InvestigationCritical Event Assistance

Product Support

Axon Body

Simple Single-Unit Camera

Axon Body is no longer being sold. TASER will continue to provide technical support, training and RMAs for the remainder of the product's warranty period and useful life. Our latest model Axon Body 2 is available for new purchases.

User Guides

Product Returns

Download the Latest Firmware

v61.15.07.31 (1.12.6-A59T) | Released 17/Aug/2015

Do not unzip the file. EVIDENCE Sync will automatically load the firmware from the .zip file.

Download Evidence Sync

User Manual

Quick Start Guide

Axon Body 2

Unlimited HD. No Distractions.

Quick Start Guide

User Manual

Product Returns

Download Latest Firmware

v0.29.7 | Released 07/14/2016

Axon Capture

Evidence Management for iOS and Android Devices

User Guides

Google Play

Apple App Store

iOS User Manual

Android User Manual

Axon Dock

Charge and Upload Data Simultaneously

Quick Start Guide

Installation Manual

Product Returns

Axon Flex

Adaptive, Point-of-View Camera

User Guides

Product Returns

Download Latest Firmware

v61.15.07.31 (1.12.6-A59T) | Released 17/Aug/2015

Do not unzip the file. Evidence Sync will automatically load the firmware from the .zip file.

Download Evidence Sync

User Manual

End-to-End Deployment Guide

Quick Start Guide

Axon Signal

Capture vital footage without lifting a finger

Product Returns

Installation Manual

Spec Sheet

Evidence Sync

Desktop Evidence Management

Current Version: 3.13.4

User Guides

Download Evidence Sync

Download User Manual

Evidence.com

Digital Evidence Management, Simplified

User Guides

TASER CAM

Product Registration

User Guides

Product Returns

Download Evidence Sync

Download Latest Firmware

v0.49 | Released 6/2/2015

Intended only for the TASER CAM with Serial Numbers starting with V13. Do not install on a TASER CAM HD.

Download User Manual

TASER CAM HD

Product Registration

User Guides

Product Returns

Download Evidence Sync

Download Latest Firmware

v0.34 | Released 06/06/2016

Intended only for the TASER CAM HD. Do not install on the TASER CAM.

Download User Manual